Return, Refund & Cancellation
BakeGuru.co.in / BakeGuru.in is a B2B and B2C site, We primarily provide edible and food related products. For sanitation reasons, we do not offer a try and return policy. However, if you are unhappy with the product you receive or if it is not as described, you have the right to return it as long as it hasn't been used. These are our guidelines for returns:
- You can return your purchase within 7 days of receiving it.
- Products that have been customised to your exact specifications, such as wafer sheet prints, icing sheet prints and custom cake toppers, cannot be returned as they were created for your unique needs.
- Once a return has been initiated, our courier partner will come to your door to pick up the product. Afterwards, we will refund the entire cost of the product.
- If your location isn't supported for return pick up, you'll need to ship the product back to us and we'll reimburse up to Rs 50 of your return shipping costs upon submission of proof.
- If you choose to pay with COD, any refunds will be credited to your account as store credit
- The buyer needs to pack the product securely to make sure it doesn't get damaged during shipping. In order to receive a refund, we must receive the product back in good quality, unused, and in its original packaging.
- We can't accept returns for certain items marked as "NON RETURNABLE PRODUCT", All sales of these items are final, and you purchase them at your own risk.
- Unfortunately, we cannot accept any returns for edible products due to sanitation and safety reasons.
BakeGuru.co.in reserves the right to review and decide on any requests for returns.
NOTE WHOLESALE CUSTOMERS : Wholesale customers are not eligible for return pick up. If a return is needed, customers are required to ship the product back to us at their expense. If the return happens due to an incorrect address, customer unavailability, or by the customer, the shipping fees will be deducted from the refund amount.
You can cancel your order at any time before your package arrives. If the cancellation is completed after the order has been shipped, you will be refunded minus the shipping expenses. We will begin the refund process as soon as we get the package back.